Phone Jacksonville: 904-528-0188 | Orlando: 407-605-6060 | Denver: 720-383-3487

Homeowner FAQs

Important info

WHAT IS STORM DAMAGE?

There are two types of damage caused by storms: wind and hail. Wind damage is classified as either missing or broken shingles. Wind breaks the seal on the front of the shingle that adheres it to the shingle below it. It also lifts the shingle, exposing the nails beneath it which can cause leaks. Furthermore, wind can cause a crease in the top of the shingle that can lead to leaks later on. Hail damage is caused during a hail storm. The hail hits the shingles leaving a very specific type of mark. It knocks the granules off the shingles and also breaks or bruises the fiberglass membrane in the center of the shingle. 

HOW COULD A NEW ROOF POSSIBLY LOWER MY INSURANCE?

Insurance companies commonly see a new roof as less of a liability on the home, in return reducing the yearly premiums for homeowners.

WHAT IS A ROOF REPLACEMENT? HOW MUCH DOES IT COST?

Roof replacement is the terms used to describe the process of tearing off an re-installing a complete roof system. When a roof is replaced, all elements of the roof system must be brought up to code. 

The roof system is made up of the decking, underlayment, flashing, drip edge, pipe jacks, roof vents, valley lining, and shingles. 

At Elo Restoration, we use only the best products in the industry. We are Owens Corning Platinum Preferred Contractors, and have been awarded Owen's Corning's 2019 Service Excellence Award for providing  consistent exceptional customer service. 

Roof replacement costs vary depending on the size of your roof surface area, the height and steepness of your roof, the products used, and the amount of items that need to be brought up to code. 

If you filed an insurance claim to replace your roof, you are typically only responsible for paying your deductible; however, all insurance policies are different so please check with your insurance carrier to verify if they pay for things like bringing your roof up to code. 

DO I HAVE TO FILE AN INSURANCE CLAIM TO GET A NEW ROOF?

No. An insurance claim is not necessary for getting your roof replaced. We are happy to provide you with a cash estimate if you choose to pay out-of-pocket. 

We offer in-house financing options. Please call our office for more information. 

Denver: 720.383.3487

Jacksonville: 904.528.0188

WHY IS A WARRANTY IMPORTANT FOR A NEW ROOF?

A new roof warranty is important because it protects the homeowner from any manufacturer defects and/or improper installation of the new roof.

HOW FAST IS A NEW ROOF PUT ON BY ELO RESTORATION?

There are a few factors that affect the install time of a new roof, such as the weather, the size of the roof, and the structural soundness of the home; however, the average install time is 1-2 days. 

HOW LONG WILL IT TAKE MY INSURANCE COMPANY TO APPROVE MY CLAIM?

Every insurance claim is different, which makes it difficult to say how long your claim will take. Claims files after a catastrophic event tend to take longer than usual because of the amount of claims an insurance carrier is processing at once. 

At Elo Restoration, we are quick to provide our estimate to you and your insurance carrier so that they may evaluate the scope of work we need to bring your home to pre-loss condition. Once your carrier has reviewed our scope, they send back a revised estimate, outlining the items in which your policy can cover. 

This process typically takes a couple of weeks to complete, but can go longer if your carrier is unsure of the cause of the damage and/or necessity of repairs. 

Rest assured that we provide all of the documents your carrier needs for clarification in a timely manner. 

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